Customer Help
Welcome to our Customer Help page. Below you’ll find key information about our shipping, delivery, and returns policies. If you need further assistance, feel free to contact us.
Shipping & Delivery
We aim to dispatch all orders as quickly as possible. Once your order is confirmed, it will be processed and shipped within 1–2 working days (excluding weekends and holidays). Delivery times may vary depending on your location and the shipping method selected at checkout.
- UK Standard Delivery – 2 to 4 working days
- UK Express Delivery – 1 to 2 working days
- Free Delivery – Available on orders over £50
Please note that delays can occasionally occur due to unforeseen circumstances or during peak periods.
Returns & Refunds
We hope you love your order, but if you change your mind or there’s an issue, we’re here to help.
Returns Policy:
- You may return unopened and unused items within 14 days of receiving your order.
- To initiate a return, please contact us with your order number and reason for return.
- Returned items must be in their original packaging and condition.
Refunds:
- Once your return is received and inspected, we will notify you of the status of your refund.
- If approved, a refund will be processed to your original method of payment within a few working days.
Faulty or Incorrect Items:
If you’ve received a damaged, faulty, or incorrect item, please contact us immediately so we can resolve the issue promptly.