Privacy Policy

Last updated: 05 November 2025

1. Introduction

Being Well Pharmacy (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, visit our pharmacy, or interact with our website and online store.

Being Well Pharmacy is the trading name of Park Pharma Ltd, registered in England and Wales (Company Number: 15068565).
Registered address: 77 St Andrews Rd, Portslade, BN41 1DD.

For data protection purposes, Park Pharma Ltd is the Data Controller of your personal information.

Contact (Privacy Matters):
📧 info@beingwellpharmacy.com
📞 01273 459 144

2. Scope of This Policy

This policy applies to:

Our in-person services (including private prescriptions, vaccinations, blood tests, vitamin injections, and ear care).
Retail and wellness product sales, both in-store and via our e-commerce website.
Website visitors and online users, including those who contact us or subscribe to updates.

3. The Information We Collect

We collect and process personal data relevant to the services we provide. This may include:

a. Personal and Contact Details

Name, address, date of birth, email address, phone number, and payment details.

b. Health and Medical Information

Medical history, symptoms, vaccination records, blood test results, and details related to prescriptions or treatments.

c. Transaction and Order Details

Information about the products and services you purchase from us.

d. Technical and Usage Data

IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

e. Marketing and Communication Preferences

Your preferences for receiving updates, promotions, or newsletters (where you have consented).

4. How We Collect Your Data

We collect personal data in several ways:

Directly from you, when you:
- Register for or book a service (e.g., vaccine or test appointment).
- Complete a consultation or health questionnaire.
- Make a purchase in-store or online.
- Contact us via phone, email, or our website.
Automatically, through our website and online store (via cookies or analytics tools).
From third parties, such as your GP, NHS services, or other healthcare providers, where relevant and with your consent or as required by law.

5. How We Use Your Data

We use your personal information to:

Provide and manage pharmacy and clinical services.
Dispense prescriptions and maintain accurate health records.
Administer vaccinations, blood tests, and other wellness treatments.
Process and deliver retail orders via our online shop.
Communicate with you about your appointments, results, or orders.
Fulfil legal and professional obligations (e.g., NHS, GPhC, MHRA, or HMRC requirements).
Send marketing communications where you have given consent.
Improve our website, services, and customer experience.

6. Lawful Bases for Processing

We rely on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

Consent – for marketing communications and optional health questionnaires.
Contract – to supply products or services you have requested.
Legal obligation – to comply with pharmacy, healthcare, or financial regulations.
Vital interests – to protect your health in emergency situations.
Legitimate interests – to operate and improve our business.

For special category data (e.g., health information), processing is based on Article 9(2)(h) of the UK GDPR:

Processing necessary for the provision of health or social care, treatment, or management of health systems.

7. Sharing Your Data

We share personal data only when necessary and always securely, with:

Other healthcare providers involved in your care (e.g., GPs, laboratories).
Regulatory and professional bodies (e.g., NHS, GPhC, MHRA) where required by law.
Payment processors (e.g., card services or online payment gateways).
IT and website service providers who support our operations.
Delivery and logistics companies fulfilling online orders.

We never sell or rent your data to third parties.

8. Data Retention

We retain your personal data only as long as necessary to meet our professional, legal, and contractual obligations:

Medical and clinical records: minimum of 10 years (as required by healthcare regulation).
Retail and transaction data: up to 6 years for tax and accounting purposes.
Marketing data: until you withdraw consent or unsubscribe.

9. Data Security

We take data protection seriously and use appropriate security measures, including:

Secure clinical management and pharmacy systems.
Encryption of data in storage and transmission.
Controlled access and staff confidentiality agreements.
Regular data protection training for our team.

10. International Data Transfers

Some of our IT or hosting providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions approved by the UK government.

11. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Access – request a copy of your personal data.
Rectification – request correction of inaccurate data.
Erasure – request deletion where legally permitted.
Restriction – ask us to limit how your data is used.
Portability – request transfer of your data to another provider.
Objection – object to processing based on legitimate interests.
Withdraw consent – at any time for marketing communications.

To exercise your rights, contact info@beingwellpharmacy.com

You can also lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk
📞 0303 123 1113

12. Cookies and Analytics

Our website uses cookies to improve your browsing experience, provide functionality, and analyse website performance.
Cookies may collect data such as your IP address, browser type, and pages visited.

You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on our website with a new “last updated” date.
Please review it regularly.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Being Well Pharmacy (Park Pharma Ltd)
📍 2 Woodland Parade, Hove, BN3 6DR
📧 info@beingwellpharmacy.com
📞 01273 459 144