1. Introduction
These Terms & Conditions (“Terms”) apply to all services and products provided by Being Well Pharmacy, trading name of Park Pharma Ltd (“we”, “our”, “us”). By booking a consultation, purchasing a product, or using our website, you agree to these Terms.
2. Consultations & Services
2.1 Deposits & Fees
A £25 non-refundable deposit is required for blood tests, initial weight loss consultations, and ear wax removal appointments. Please note that the deposit serves to secure your appointment slot, additional payment is required to cover the cost of services provided. For more information about the pricing of our blood tests, please contact us by email at info@beingwellpharmacy.com or call the store directly to speak with a member of our team. For initial hormone consultations, a £100 consultation fee applies. This includes a follow-up review at 3 months. Please note that any prescribed medicines are not included in this fee and will be charged separately.We understand that life happens, and we get it! Please note that deposits and consultation fees are non-refundable if appointments are missed, cancelled, or rescheduled with less than 24 hours’ notice.
2.2 Prescriptions
- Private prescriptions will incur charges for medication. These costs vary and will be discussed during your consultation. For repeat prescriptions, costs may vary over time, but we will always keep you informed so there are no surprises.
2.3 Appointment Cancellations
- We kindly ask that appointments be rescheduled with at least 24 hours’ notice. For late cancellations or missed appointments, the deposit or consultation fee will be retained, helping us keep our schedule running smoothly for all patients.
3. E-Commerce
3.1 Orders & Payments
- All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including where product information, pricing, or stock availability has been listed incorrectly.
- All order placed through our website must be paid in full at the time of the purchase using a valid debit or credit card. Payment must be successfully processed before any order will be dispatched.
- All prices are listed in Pounds Sterling (GBP) and include applicable UK taxes unless otherwise stated. Prices may change without notice prior to order confirmation. Promotional codes or discounts cannot be applied retrospectively.
- For your protection and ours, we may carry out security checks on certain transactions and request additional identification or information before fulfilling an order.
- Once an order has been placed, we are unable to guarantee that changes or cancellations can be made. If you need to amend or cancel your order, please contact us at info@beingwellpharmacy.com and we will do our best to assist.
- In the event that an item you have ordered is out of stock or delayed, you will receive and email notification and updated delivery times will be provided. Where an item is completely unavailable, we may offer an alternative product or a refund.
3.2 Delivery
- Standard UK delivery: 2-4 working days.
- Express delivery (if selected): 1–2 working days.
- We aim to dispatch orders promptly, but delivery times may be affected by factors outside our control (postal strikes, courier delays, stock issues).
3.3 Returns & Refunds
- Products can be returned within 14 days of receipt, provided they are unopened, unused, and in their original packaging with seals intact. Please note that we may apply our own tamper-evident seal stickers to certain products prior to dispatch. This is to ensure safety, hygiene and secure handling are maintained. These seals are applied by Being Well Pharmacy and are not part of the original manufacturer’s packaging.
- If an item you have received is faulty, incorrect or damaged during transit, please contact us immediately and we will arrange a replacement, refund or repair where applicable.
- To initiate a return, please contact us at info@beingwellpharmacy.com with your order details. Customers are responsible for return postage unless the item was faulty, damaged or picked in error.
- Refunds will be issued to the original payment method once goods are received and inspected. Please allow up to 14 working days for this to appear in your account, provided they meet the conditions set out above.
4. Liability
We are committed to providing all products and services with reasonable care, skill, and in accordance with professional standards. While we make every effort to ensure the quality and safety of what we offer, we cannot accept responsibility for any loss or damage resulting from use beyond the intended purpose, failure to follow instructions or guidance provided by our team or the manufacturer, or issues arising from circumstances beyond our reasonable control, such as courier delays or supply chain disruptions. We also cannot be held liable for any outcomes related to individual factors or conditions that could not reasonably have been foreseen. This does not affect your statutory rights under UK consumer law.
5. Privacy
Your personal data will be handled in accordance with our Privacy Policy, available on our website.
6. Governing Law
All transactions are considered to be completed within the United Kingdom and are therefore governed by English law. This means that these terms (and any related disputes or claims) will be interpreted in accordance with English law, with any legal matters falling under the exclusive jurisdiction of the English courts.
